Customer Reviews
Shocked by how easy it was
I was a bit apprehensive about ordering such a big ticket item over the internet - but the handling was professional and delivery was included. Everything arrived on time - to the hour. I am very pleased with my purchase.
Had to be repaired in the first week
After a few months of reserach, I finally ordered this TV on amazon. First of all, all the negative comments about the shipping company (Eagle) are completely true. I went through some terrible experience. These people are very unprofessional and rude on the phone. They were supposed to deliver on Thursay. As a result, someone stayed in the house all day Thursday, all day Friday and all day Saturday, and it came Saturday at 7:30 pm (their normal delivery hours are 10 to 5 !)I called about 20 times during these 3 days and got all kinds of stupid excuses.
Anyway, the TV came and we were thrilled to finally watch it. After about 3 days the problems started. First, the TV started to turn off and on all by itself. The frequency of this happening increased during the next 2-3 days. Then, after it turning off by itself, the normal picture woudln't come back - just pink screen with stripes and slightly visible picture as a background. This would go on for about 10 minutes and then the normal picture would come back. We called Samsung immediately, I have to say their customer service is much better than that of Eagle ;-). Actually, they are pretty good. They sent a technician right away (within 2-3 days) and he replaced the main board in the TV. Now it is finally working fine. I hope this was the last problem we had ;-) I was saying: never again I will buy such big expensive thing on amason, but after comparing the price in Best Buy (where you can return/replace) this purchase was worth it (1699 in Best buy and 1129 on amason). Overall, we are happy with the tV now that it is working, but we went through a lot with it.
Samsung LNT4061F 40 inch 1080p LCD HDTV
I have owned this product a month now. Recently the hd shows have a picture lag? I will watch this, could be my cable at the time.
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